Shipping policy

Shipping Policy — Obsidian & Ivy Co.

Processing Times

All orders are handmade with care.

  • Standard orders: 3–10 business days

  • Personalised items: 7–21 business days Processing times may vary during peak seasons, product launches, or sales events. If delays occur, we will communicate updates promptly.


Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and chosen shipping method.

Estimated delivery times:

  • UK Orders: 2–5 business days after dispatch

  • International Orders: 7–21 business days after dispatch

These timeframes are estimates provided by the courier and are not guaranteed. Customs delays, weather, and postal disruptions may extend delivery times.


Order Tracking

Once your order has been dispatched, you will receive a confirmation email. Tracked shipping options will include a tracking number so you can follow your parcel’s journey.


Shipping Address Accuracy

Please ensure your shipping address is correct at checkout. Obsidian & Ivy Co. is not responsible for:

  • Delays caused by incorrect or incomplete addresses

  • Lost parcels due to address errors

  • Additional shipping fees required to resend returned parcels

If you notice an error, contact us as soon as possible at obsidianandivyco@gmail.com.


Customs, Duties & Import Taxes

International customers are responsible for any customs fees, import taxes, or handling charges applied by their country. Obsidian & Ivy Co. is not liable for delays caused by customs processing.


Lost, Delayed, or Damaged Parcels

If your parcel arrives damaged, please contact us immediately with photos so we can assess the issue. For lost or severely delayed parcels, we will work with you and the courier to find a resolution. Please note that courier investigations may take several days.


Pre‑Orders & Made‑to‑Order Items

If your order contains pre‑order or made‑to‑order items, your entire order will ship together once all items are ready. If you need items shipped separately, please place separate orders.


Returns & Exchanges

Please refer to our Return Policy for full details. Note that personalised items and “wonky items” are not eligible for returns or exchanges.